Support

Questions, problems or feedback: we're happy to help.

Common questions

How do I restore my purchase?

On the subscription screen, tap Restore Purchases. If you're already in the app, go to Profile › Settings › Subscription › Restore Purchases. Use the same Apple Account you subscribed with.

A subscription belongs to one Tanren account. If Tanren says it belongs to another account, sign in with that account.

How do I cancel my subscription?

1. Open the Settings app on your iPhone.
2. Tap your name, then Subscriptions.
3. Tap Tanren, then Cancel Subscription.

In Tanren you can get there from Profile › Settings › Subscription › Manage. You can also use apps.apple.com/account/subscriptions.

Cancel at least 24 hours before the renewal or the end of the free trial. You keep access until the end of the period.

How do I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

How do I delete my account?

Go to Profile › Settings › Delete account. If you haven't subscribed, tap the Account button on the subscription screen, then Delete account. Tanren shows what is deleted, then asks you to type a confirmation word. It may ask you to sign in again.

Deleting your account doesn't cancel your subscription. More about deleting your account.

How do I export my data?

Go to Profile › Settings › Privacy & data › Export my data and tap Export. You get one JSON file with your profile, preferences, health details you shared, plans, workouts, measurements, your own exercises, consents and subscription status. Share it or save it to Files.

You need an internet connection. Settings that stay on your device, such as reminders, aren't in the file.

How does Tanren work with Apple Health?

With your permission, Tanren saves your finished workouts and the weights you enter to Apple Health, and it can read your weight and active energy. On Apple Watch it reads your heart rate during a workout to show it. Heart rate and active energy never leave your devices.

To copy your weights from Apple Health into Tanren, go to Profile › Settings › Privacy & data › Apple Health. If you disconnect there, Tanren deletes the weights it copied.

To change what Tanren may read and save, open the Health app, tap your profile picture, then Apps and Tanren. Workouts Tanren saved stay in Apple Health; you can delete them there.

Does Tanren record me with the camera?

No. The camera form check (beta) analyzes the video on your device while you train. The video is never saved and never leaves your device. Only the rep count and the form score are saved.

Does Tanren work offline?

Yes. Your plan and your workout log work without a connection and sync when you're back online. Exercise animations need to be downloaded once before you can watch them offline.

Which languages does Tanren support?

English, Türkçe, Deutsch, Français, Español, Português (Brasil), Русский, العربية, 日本語 and 简体中文. Tanren uses your iPhone's language. To choose another one, open the Settings app, tap Apps, then Tanren and Language.