Delete your account

You can delete your Tanren account in the app at any time.

In the app: Profile › Settings › Delete account. If you haven't subscribed, tap the Account button on the subscription screen, then Delete account.

Deleting your account doesn't cancel your App Store subscription. Cancel it first in your iPhone's Settings app: your name › Subscriptions.

How to delete your account

Open Tanren and sign in.
Tap the Profile tab, then Settings. Or, on the subscription screen, tap the Account button.
Tap Delete account.
Read what is deleted and what stays, then tap Continue.
Type the confirmation word shown (DELETE) and tap Delete my account. For your security, Tanren may ask you to sign in again with Apple, Google or your password.
Tanren confirms that your account was deleted.

What is deleted

From our servers and from your device:

Your profile, avatar and personal data, including body measurements.
Your training preferences, injuries and limitations, and your consent records.
Your plans, workout history, personal records, skill progress, favorites and the exercises you created.
The weights Tanren copied from Apple Health.
Your subscription's link to your account, and your request counters.
Your sign-in. If you use Sign in with Apple, Tanren's access to your Apple Account is revoked.

What stays

Your App Store subscription. Apple bills it, so deleting your account doesn't cancel it. Cancel it in your iPhone's Settings app (your name › Subscriptions) or at apps.apple.com/account/subscriptions.
What Tanren saved to Apple Health. Workouts and weights stay in the Health app. You can delete them there.
Subscription records without your identity. Our log of App Store notifications is kept for 90 days. The last state of each of your subscriptions (Apple's transaction identifiers, the product, the status and its dates) is kept without your account id or any token for 90 days, and a refunded or revoked one until 90 days after its access ended. This stops a refund from being undone with an old purchase record.
Security logs of our backend, for a limited time.
Files you exported and shared or saved yourself.

If you can't open the app

Write to lkmcelik@hotmail.com from the email address of your Tanren account, with the subject "Delete my Tanren account". We confirm the request comes from you, delete the account and reply within 30 days.

Can I undo it?

No. Deletion is permanent. If you want a copy of your data, export it first: Profile › Settings › Privacy & data › Export my data.